This Privacy Policy explains how Sapient, our affiliates, and subsidiaries (collectively “
Sapient”, “
we”, “
us”, or “
our”) uses the personal data we collect from you when you use our website sapient.bio or any of the features or services provided through the website (the “
Site”).
This Privacy Policy does not apply to information that we may collect about our customers or any samples or data provided by our customers in connection with the provision of research services. If you are a customer, please refer to your agreement with us for the applicable privacy requirements.
Quick Reference Guide
- What data we collect and how we use it
- When you visit our Site
- If you contact us
- If you download or access resources
- If you leave a review or testimonial
- If you sign up for marketing or promotional materials
- If you interact with us on social media
- How we use Cookies
- How we store your data
- Your privacy rights
- California privacy rights
- EU privacy rights
- Important legal disclaimers
- Links to other websites
- Changes to our privacy policy
- How to contact us
What Data We Collect and How We Use it
We collect information that identifies, describes, or is reasonably capable of being associated with you directly and indirectly (“
Personal Information”). This section discusses the types of Personal Information we collect, the sources we collect it from, the purposes for which we use it, and when we may disclose it depending on how you interact with us through the Site.
When You Visit Our Site
We may collect the following Personal Information directly from you when you visit our Site:
- Online identifiers, such as your internet protocol (IP) address, device identifiers, and other online identifiers.
- Internet or network activity, such as your browsing or search activity, which we collect through Cookies as described in more detail below in the section on Cookies.
- Geolocation data, which we may infer from your IP address or if your browser or device settings enable location sharing.
- Inferences drawn from this information that may reflect browsing activity, site usage, and how you interact with the Site.
We use this information for operational purposes like making our Site function and to make information about our applications accessible on the internet. We also use this information to monitor our Site performance and filter trusted website traffic. Finally, we may also use this information to understand how we can exceed your expectations, improve and customize our Site, evaluate the effectiveness of our marketing campaigns, and improve our services and applications.
The providers who support and secure our Site may have access to this Personal Information as a natural consequence of their role as our service provider. We may also share some of your Personal Information with vendors who perform direct marketing or analytics services on our behalf.
If You Contact Us
If you contact us by filling out our online webform, completing our online meeting scheduler, using the live chat feature on our Site, emailing us, calling our customer service line, or otherwise communicating with us, we may collect the following Personal Information:
- Personal identifiers, such as your name and the contact information you provide, like your email address, mailing address, or phone number.
- Audio information, if you call our customer service line, your call may be recorded for quality assurance and training purpose.
- Commercial information, such as the applications or services you contacted us about.
We use this information to provide customer service and respond to your requests, comments, or concerns. We also take your feedback to heart and may use this information to improve our applications, services, and Site, as well as train our employee on how to better serve you.
The providers who support our email, scheduling, and chat functions may have access to this information as a natural consequence of their role as our service provider.
If You Download or Access Resources
We offer helpful resources like white papers, technical papers, videos, or other publications through the Site (“
Resources”). If you choose to download or access these resources, we may collect the following Personal Information:
- Personal identifiers, such as your first name and last name.
- Contact information, such as your email address, mailing address, or phone number.
- Employment or professional information, such as the company you work for, your title, or your membership with a professional organization.
- Commercial information, such as the applications or services you signed up to receive information about or related offerings we think you may also be interested in.
We use this information to provide you a limited license to access or use such information as described in our Terms of Service or any other applicable terms provided to you at the time you download or access such Resources. This helps us to protect our authorship and intellectual property rights. We may also use this information to communicate with you about Sapient applications or services that may be relevant to you. You can opt out or unsubscribe from these communications by clicking the “unsubscribe” link at the bottom of any email, contacting us at
privacy@sapient.bio, or using one of the methods described in the section on your rights below.
If You Sign up or Subscribe to Marketing Materials or Promotional Materials
You may choose to sign up for newsletters, marketing materials, or other updates about our applications, services, Resources, or other offerings. If you do, we may collect the following Personal Information directly from you:
- Personal identifiers, such as your first name and last name.
- Contact information, such as your email address, mailing address, or phone number.
- Employment or professional information, such as the company you work for, your title, or your membership with a professional organization.
- Commercial information, such as the applications or services you signed up to receive information about or related offerings we think you may also be interested in.
We use this information to send you the information you chose to receive and our related applications or services. We also use this information to evaluate and improve our applications or services.
The providers who support our email, mailing, and call center functions may have access to this information as a natural consequence of their role as our service provider.
You can opt out or unsubscribe from these communications by clicking the “unsubscribe” link at the bottom of any email, contacting us at
privacy@sapient.bio, or using one of the methods described in the section on your rights below.
If You Interact with Us on Social Media
If you choose to share content, follow, like, comment, or otherwise interact with us on social media, we may have access to the following types of Personal Information depending on your profile settings and the features of those social media sites:
- Personal identifiers, such as your name, age, or email address.
- Profile information, such as your profile URL, username, moniker, friends or contacts, likes, interests, posted messages, and other content you tagged or shared.
- Audio, visual, or similar information, which includes your profile picture, images, video, recordings, or other media.
- Educational, professional, or employment information, such as your education history, work history, title, or professional membership, to the extent you make this information available on your profile.
We use this information to connect and communicate with you on social media. We may also use social media to tell you about applications, services, Resources, or special offers.
We do not control and are not responsible for the way social media sites may collect, use, or disclose your Personal Information. You should look to those social media sites’ privacy policies or terms to understand how they may treat your Personal Information and what rights you may have before you interact with them.
How We use Cookies
Cookies, pixels, and similar tracking technologies (“
Cookies”) are text files placed on your browser or computer to collect information about internet and network activity or visitor behavior information. When you visit our Site, we may collect information from you automatically through Cookies or similar technology. For more information about Cookies in general, visit
allaboutcookies.org.
We use different types of Cookies in a range of ways to evaluate our Site and improve or customize your experience, including:
- Website Functionality. Cookies help us run our Site securely and enable basic functions like page navigation.
- Performance and Analytics. Cookies help us analyze how you interact with our Site. These cookies enable us to monitor and improve website performance, services, and your experience. For example, we use Google Analytics to analyze Site traffic and activity or to improve of our advertising efforts. To disable Google Analytics, please download the Google Analytics Opt-Out Browser Add-On.
- Advertisements. Cookies also allow us to deliver advertisements and measure their effectiveness.
- Social Media. Our Site may include social media plug-ins or embedded content that enable you to view or share content on social media. These social media sites may use Cookies to track your activity when using social media plug-ins or interacting with content.
How to Manage Cookies
If you wish to prevent Cookies from tracking your activity on our Site or visits across multiple websites, you can set your browser to block certain Cookies or notify you when a Cookie is set.
If you block Cookies, certain features on our Site may not work. For more information on how you can customize your browser’s Cookie setting please visit the link to your web browser below:
We are not responsible for the completeness, effectiveness, or accuracy of any third party opt-out options or programs.
How We Store Your Data
We use commercially reasonable technical and organizational measures to secure your Personal Information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to that information.
We will retain your Personal Information only for as long as is reasonably necessary to accomplish the purposes for which it was collected. Once this time period has expired, we will delete or anonymize your Personal Information unless we are otherwise required by law to retain.
Your Privacy Rights
You can opt out or unsubscribe from marketing or other promotional communications by clicking the “unsubscribe” link at the bottom of any email or contacting us at
privacy@sapient.bio.
Depending on where you are located, you may have additional rights as described below.
California Privacy Rights
If you are a California Resident, you may have additional rights under the California Consumer Privacy Act (“
CCPA”). If we collected Personal Information about you in your role as an applicant, employee, or independent contractor of Sapient or a business customer, this section does not apply to you.
The right to know. You may have the right to request more information about how we have treated your Personal Information in the past 12 months, including:
- The categories of Personal Information we collected about you;
- The categories of sources from which we collected that information;
- Our business or commercial purpose for collecting that information;
- The categories of third parties with whom we shared that information; and
- The specific pieces of Personal Information we collected about you.
The right to access. You also may have the right to receive a copy of the Personal Information we collected about you in the past 12 months.
The right to deletion. Under certain conditions, you have the right to request that we delete your Personal Information. Simply logging out or uninstalling an app does not delete your account or the Personal Information we may have collected.
Third-party marketing and selling. We do not currently sell or intend to sell your Personal Information to third parties without first providing you notice and an opportunity to opt-out. We do not have actual knowledge that we sell Personal Information of consumers under 16. We also do not provide your information to third parties for their direct marketing purposes.
How to exercise these rights. To submit a request to exercise these rights you may use one of these methods:
For all requests, please clearly state that the request is related to “Your California Privacy Rights,” indicate which type of request you are making, and provide your name and an e-mail address or phone number where we may contact you.
Before responding to your request, we must first verify your identity. If we cannot verify your identity we will contact you for more information. If we still cannot verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.
Designating an Authorized Agent. You may designate someone to submit requests and act on your behalf (an “
Authorized Agent”). To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf.
“Do Not Track” Requests. As explained in the section above on Cookies, we use Cookies. Some web browsers or smartphones have the ability to set “Do Not Track” requests to block user activity from being tracked across web pages or devices. Our Site does not recognize “Do Not Track” signals as there is no industry standard way to do so.
No Discrimination. We will not unlawfully discriminate against you for exercising any of these rights.
EU Privacy Rights
If you are located in the European Union, you may have the following rights:
The right to access. You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification. You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
The right to erasure. You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing. You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing. You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability. You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
How to exercise these rights. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:
- Email: privacy@sapient.bio
- Phone: 858.290.7010
- Address: 10421 Wateridge Circle, Suite 100, San Diego, CA 92121
For all requests, please clearly state that the request is related to “Your EU Privacy Rights,” indicate which type of request you are making, and provide your name and an e-mail address or phone number where we may contact you.
Before responding to your request, we must first verify your identity. If we cannot verify your identify we will contact you for more information. If we still cannot verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.
International Data Transfers. Sapient is headquartered in the United States, which means your Personal Information may be transferred to, access from, and or stored in the United States. The European Commission has not found the laws of the United States provide an adequate level of protection over Personal Information. However, we use supplemental measures to ensure your Personal Information is protected. By accessing or using the Site and entering your Personal Information, you acknowledge that you understand your Personal Information may be transferred to or accessible from the United States and consent to such processing.
How to Contact the Appropriate Authority
Although we urge you to contact us to find a solution for every concern you may have, you always have the right to lodge a complaint with your competent data protection authority. To contact the data protection authority in your county, please
visit the European Data Protection Board’s website, which lists contact information.
Children’s Privacy
We do not intend to or have actual knowledge that we collect Personal Information from children under age 13.
Legal Disclaimers
Nothing in this Privacy Policy restricts our ability to:
- Comply with federal, state, or local laws;
- Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
- Cooperate with law enforcement agencies concerning conduct or activity that the business, service provider, or third party reasonably and in good faith believes may violate federal, state, or local law;
- Exercise or defend legal claims;
- Detect security incidents and protect against fraudulent or illegal activity and prosecute those responsible for such activity; or
- Transfer Personal Information as part of a merger or acquisition, dissolution of Sapient, bankruptcy, or any other transaction in which a third party assumes control of all or part of Sapient.
Links to Other Websites
When you use this Site, you may find links to other websites, applications, or platforms we do not own or control. These links are provided solely as a curtesy to you. We do not control and are not responsible for the content or any other aspect of these third-party sites, including how they may collect, use, disclose, or otherwise process your Personal Information. You should review those websites’ privacy policies and terms before providing them any of your Personal Information.
Changes to Our Privacy Policy
This Privacy Policy is reviewed and updated regularly. If we change it, we will post the updated Privacy Policy here, and those changes will go into effect on the “last updated” date shown below. We will not use or share your Personal Information for materially different purposes without first taking reasonable steps to provide you notice or, if required by applicable law, obtaining your consent.
How to Contact Us
If you have any questions about this Privacy Policy or the way we process your Personal Information, contact us at:
- Email: privacy@sapient.bio
- Phone: 858.290.7010
- Address: 10421 Wateridge Circle, Suite 100, San Diego, CA 92121
Effective Date: 10/13/2021
Last Updated: 10/13/2021
